Privacy Policy

LAST UPDATE | June, 8, 2020

For Zesavi UG (hereinafter “zesavi”, “we”, “us” or “our”) the protection of your data is of high priority. Therefore, this Privacy Policy explains how we collect, use, secure and disclose personal information (“personal information”) that we receive when you use our website at www.zesavi.com (the “site”), whether you are a user (defined below) or a zesavi administrator (“administrator”) (defined below).

This Privacy Policy does not apply to third party websites, services or applications, even if they are accessible through our services. Any information we collect is subject to the Privacy Policy in effect at the time that that information, including your personal information. However, we may amend and revise this Privacy Policy at any time to reflect changes in our information and data practices. If there are material changes to this Privacy Policy, we will notify you of these changes by posting them here or by sending you an email or other notification; we will also notify you of when these changes take effect.


We collect information primarily to provide and improve our services, to manage your use of the services (including your account on the services (an “account”) if you are an account holder) and to enable you to take advantage of our services and easy navigation.

Data collected through our services

  • When you visit our site, you may choose to provide us with your first and last name, e-mail address, telephone number, business information such as the name of your company and the number of employees in order to receive information about our services or to respond to customer service requests. This information is collected for marketing purposes only and will not be disclosed to third parties.
  • If you use services that are available in the login area of www.demo.zesavi.com, you are considered a “user”; in this context, we may collect personal information about you on behalf of the zesavi customer (defined below) as described in the section “User Data”.
  • If you are an administrator, we collect personal information about you that you provide when you use our services.
  • We automatically collect information about the type of device you use and the type and version of your operating system in order to improve, personalize and expand our services.

Data collected using cookies and other web technologies

Like many other website operators, we and our marketing partners, affiliates, or analytics and service providers use automated data collection tools, such as cookies and similar technologies, to collect certain information, including to analyze trends, administer the website, track user activity on the website, and gather demographic information about our user base as a whole. We may amend this policy at any time to reflect changes in cookies that we use for other operational, legal or regulatory reasons. If you have any questions about this policy, please contact our Data Protection Officer (DPO) by email at datenschutz@zesavi.com. Alternatively, you can write to us at the following address: Zesavi UG, Fellhornstraße 4, 87477 D-Sulzberg.

What is a cookie?  “Cookies” are small text files that are placed on your hard drive by a web server when you access our services, whether you are a user or an administrator. We may use session cookies, persistent cookies or web beacons (defined below).
Why do we use cookies? We use cookies to track whether you have accessed our services and to learn how and when you use our services. We may also use cookies to monitor reports such as overall usage and web traffic on our services and to customize and improve our services. Cookies allow us to market our services to you through our partners (see below).
Which cookies do we use? Below is a list of the different types of cookies that may be used and examples to illustrate this.
Manage advertising and analysis cookies: Our partners may use cookies or similar technologies to enable us to market our services to you through the zesavi website or to track how users use and access our site. If you do not wish to accept these cookies, you may set your opt-out options on our partners’ websites. Some of these sites are listed below. If you are in the European Union or the United Kingdom, you can also manage these cookies by using the cookie banner at the bottom of your screen.

Essential cookies on the website

Cookie nameDescriptionExpiration
agreeable_terms Tracks the acceptance of the General Terms and Conditions and saves the selection.After 12 months
Dynamic Popup-Cookie Tracks the behavior of the registered user within the login area of www.zesavi.com.After 12 months


Cookie name DescriptionExpiration
pll_language Saves the user’s language preference on the website and the login area at www.zesavi.com After 12 months

Unlike persistent cookies, session cookies expire when you log out of our services and close your browser. Most browsers automatically accept cookies, but you can change your browser settings to no longer automatically accept cookies or to require your consent before accepting cookies. Please note: If you do not accept cookies, you may not be able to access all areas or features of the services. Some service providers that we use (including third-party advertisers) may also place their own cookies and similar technologies on your hard drive. This Privacy Policy applies only to the use of cookies by zesavi and does not cover the use of cookies by such third party service providers.

APIs” or programming interfaces are software components that enable our services to communicate with third-party services. We use APIs to enable our services to communicate with and collect information from third-party services, such as single sign-on (SSO) services used by our users.

Our contracted service providers may provide us with reports based on the use of cookies, APIs and similar technologies; these reports may be generated individually or in aggregate form.

Log data

Our servers automatically record certain information about how users use our services (this information is called “log data“). Log data includes, for example, information such as a user’s IP address, browser type, operating system, the website that a user visited before accessing our services, the pages or features of our services that a user visited and the time spent on those pages or features, search terms, the links clicked on by a user on our services, comments and other communications left through our services, information about third-party products and services that we allow users to access through their accounts, and other statistical information. We use this information to administer our services, and we analyze this information (and may contract with third parties to analyze this information) to improve and expand the services by increasing their range of services and functionality and customizing them to meet the needs and preferences of our users. We may combine the log data with other information we have collected about you. This is done in order to improve our services or to enhance marketing, analysis or functionality. We may use an individual’s IP address to help prevent spam, malware and identity theft. We also use the IP address to collect aggregate, non-directly identifiable information about your use of our services. We may combine this automatically collected log data with other information we have collected about you. This is done to improve the services we provide to you or to improve marketing, analysis or site functionality.

Location data

At no time during the download or use of our app or services will we collect, access or track location-based information from you.

Survey data

If you are a user and survey participant, we collect your survey responses and share them with the zesavi client (defined below) (including its administrators); we do so at the direction of the zesavi client, who is the data controller with respect to any information you provide in a survey. The “zesavi customer” is the zesavi corporate customer or client who is responsible for conducting the survey. Unless we notify you otherwise prior to participation in a particular survey via the Services, we will provide your survey responses to the relevant zesavi customer without directly identifying you. Please note, however, that the zesavi client may be able to determine your identity from the information you provide in your survey responses (for example, but without limitation, if you provide personal information or non-directly identifiable personal information that can identify you in your comments or other written survey responses). In certain cases, we may link a respondent’s personally identifiable information to your survey responses and share your personally identifiable information with the zesavi client along with your responses; we will notify you of this before you participate in a survey. If you do not want your personal data to be linked to your survey answers and passed on to the zesavi customer, you should not participate in the respective survey in such cases. The zesavi customer is entitled to use and disclose your survey responses at its own discretion in accordance with the terms of its respective agreements with us. We may also disclose survey responses as described in the “Information Shared with Third Parties” section.

Do Not Track

Do Not Track (DNT) is a concept promoted by regulatory authorities. It called on the Internet industry to develop and implement a mechanism to allow Internet users to control the tracking of their online activities on websites. Industry associations, Internet browsers, technology companies, and government agencies are working together to develop a DNT technology standard. Although progress has been made in this direction, no standard has yet been established. Without this common industry standard for DNT, users cannot know whether a company is following the DNT signal received via a browser header. Because there is no common standard, zesavi currently does not respond to DNT signals. For more information about DNT mechanisms, see http://allaboutdnt.com/.


We do not share any personal information that we have collected from you, whether you are a user or an administrator. Exceptions to this are the data described below:

Data shared with our service providers

We may contract with third parties to help us manage and deliver the services, such as cloud services providers for hosting the zesavi service and technical support. These third parties are given access to your personal information solely for the purpose of providing services on our behalf.

Non-Personal Information Shared with Third Parties

We may share aggregated information and non-directly identifiable information with third parties, including other users, to increase the effectiveness of our services, as well as for industry research and analysis, demographic profiling, benchmarking and similar purposes. For example, we may share aggregated, non-directly identifiable user or company information with other zesavi customers to enable them to compare key figures about their business (e.g., survey response rates) with companies of similar size and/or industry.

Data shared with zesavi customers

As described above, in some cases we will link survey participants’ personal information to their survey responses and share this personal information with the respective zesavi customer along with their responses; we will notify the survey participants accordingly before they respond to the survey.

Data shared with third parties at the request of the zesavi customer

At the request of the respective zesavi customer, we share survey responses and the personal data of survey participants assigned to these responses with third parties, provided that we have received prior permission from the survey participants to share their data. Transfers to subsequent third parties are subject to the service agreements with our customers.

Information disclosed in connection with business transactions

The information we collect from our users, including personal information, is considered business assets. In the event that we cease trading or file for bankruptcy or are acquired in a transaction such as a merger, acquisition or sale of assets, your personal information may be disclosed to or transferred to the third party acquirer as part of the transaction. You will be notified by e-mail and/or by a clearly visible notice on our website of any change in ownership, the purposes for which your personal information will be used and the options available to you regarding your personal information. We may also disclose your personal information to other third parties with your prior consent.

For our protection and the protection of other information disclosed

In certain situations, zesavi may be forced to disclose personal data due to legitimate requests by public authorities, inter alia, to meet requirements of national security or law enforcement authorities. We work with government and law enforcement officials or private parties to enforce and comply with laws. We may disclose information about you to government and law enforcement officials or private parties as we, in our sole discretion, believe necessary and appropriate: (i) to respond to claims, legal process (including subpoenas); (ii) to protect our property, rights and safety, and the property, rights and safety of a third party or the public generally; and (iii) to prevent activities that we deem illegal, unethical or legally actionable.


zesavi will provide information on request as to whether we keep any of your personal data or process it on behalf of a third party. If you wish to request this information, please contact us at datenschutz@zesavi.com.

Site Users

If your personal information changes or if you no longer wish to use our services, you can correct, update, amend, delete/remove your information, have it removed from an assessment on our site or deactivate it. To do so, send us an e-mail with the subject access request datenschutz@zesavi.com or write to us at the following address: Zesavi UG, Fellhornstraße 4, 87477 D-Sulzberg. Before processing a request, we may request personal information to confirm your identity to the extent permitted by law. To the extent permitted by local law, we may reject requests that are inappropriate. We will answer your enquiries within a reasonable period of time.

We will retain your information for as long as your account is active or as necessary to provide the services to you. We will retain and use your information as necessary to comply with our legal obligations, to resolve disputes and to enforce our agreements.

Nutzer und Administratoren

zesavi collects data on the instruction of zesavi customers and does not maintain a direct relationship with the persons whose personal data is processed by zesavi. If you are user or administrator and do not want to be contacted by the zesavi customer in question, please contact this zesavi customer directly. The zesavi customer in question is also your direct contact if you want to correct, change or delete incorrect personal data that you have provided in a survey or in connection with your administrator account. If the zesavi customer requests that we remove information, we will respond within a reasonable time.


We store your personal data, which we process on behalf of the respective zesavi customer, as long as it is necessary to provide services to our zesavi customer. We retain this personal information as necessary to fulfill our legal obligations, resolve disputes and enforce our agreements.


If you wish to subscribe to our newsletter(s), we will use your name and e-mail address to send you the newsletter. You can unsubscribe from the newsletter or our marketing emails. To do so, follow the unsubscribe instructions in these emails or adjust the email settings on the account settings page. Alternatively, you can send us an email to datenschutz@zesavi.com or write to the following address: Zesavi UG, Fellhornstraße 4, 87477 D-Sulzberg.


In addition to other confirmations, we also display personal reviews of satisfied users and customers on our site. With your permission, we will publish your review along with your name. Please contact us at datenschutz@zesavi.com if you wish to update or delete your review.


We take the security of your personal data very seriously. We follow generally accepted standards and take reasonable steps to protect the information we collect from or about you (including your personal information) from unauthorized access, use or disclosure, both during transmission and after receipt. For example, we use a secure server for the Site and Services. Any personal information you provide through the Services is transmitted using Secure Socket Layer (SSL) and we use similar secure technology on the Site. However, please remember that no method of transmitting data over the Internet or storing data is completely secure. For this reason, we cannot guarantee absolute security for any data. We keep your information as long as your account is active or as necessary to provide services to you, to comply with our legal obligations, to resolve disputes and to enforce our agreements.

You should be aware that zesavi customers can track and verify your Internet usage and/or email when you use certain zesavi customer resources (e.g., in your office or when using laptops or devices provided or issued by your organization). We have no control over these activities and are not responsible for such activities on the part of the zesavi customer.


Our services may contain links to other websites and services. Any information that you provide on a website or service or for a third-party website or service is provided directly to the owner of the website or service and is subject to the owner’s privacy policy. Our Privacy Policy does not apply to such websites or services and we are not responsible for the content, privacy practices or security measures or policies of such websites or services. To protect your privacy, we encourage you to carefully read the privacy policies of other websites and services you access.


Our services also include social media features like the Facebook “Like” button and widgets like the “Share” button or interactive mini-programs on our services. These features may collect your IP address and the pages you visit on our site, and may store cookies to ensure that the feature works properly. Social media features and widgets are either hosted by third parties or directly on our site. Your interactions with these features are governed by the privacy policy of the company that provides such features.


The use of data collected through our services is limited to the provision of the service with which the zesavi customer has commissioned Zesavi UG.

zesavi is responsible for the processing of personal data received from the EU and Switzerland in accordance with the framework agreements of the Privacy Policy and subsequently transferred to a third party that acts as an agent on its behalf. Zesavi UG complies with the principles of the data protection shield for any transfer of personal data from the EU and Switzerland, including the liability regulations for the transfer. Zesavi UG remains liable in accordance with the principles of the data protection shield if third parties that we assign to process such personal data on our behalf do so in a way that is not compatible with the principles of the data protection shield, unless we prove that we are not responsible for the circumstance that causes the damage.


Our services are not intended for children under the age of 13 and we do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under the age of 13, we will delete that information from our records as soon as possible.


Please direct any questions about our privacy policy to datenschutz@zesavi.com.

Zesavi UG (haftungsbeschränkt)
Fellhornstraße 4
87477 D-Sulzberg
E-Mail: datenschutz@zesavi.com
+49 173 135 6292