Challenges in the implementation of new software

In order to exploit the full potential of new software and overcome implementation challenges, you need a clear concept. We explain to you what you need to pay attention to here.

By Marie-Luise Vielhaber

To kick off this week's blog article, I'd like to show you Carine Lucas' TED Talk, in which she talks about the power that software has for all of us. In her presentation entitled ‚Why software matters to you‘ she explains how important it is to overcome digital barriers and discover the potential of software for yourself.

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So how can you avoid the biggest challenges when implementing new software?

A successful implementation starts with a clearly defined plan. Among other things, this includes truly understanding how the software will be used, adequately preparing your project team, and considering their needs. The better prepared you are, the less likely you are to encounter common software implementation challenges. 

1. Inconsistent expectations

A team consists of a variety of internal stakeholders, such as project managers, team leaders, product managers, digital adoption experts, and subject matter experts. The project team will work closely with the vendor, including developers, designers, and customer success managers. The software vendor needs to be transparent and honest about what they can realistically deliver throughout the implementation process. If you were under the impression that the software had a desired feature, but it actually doesn't, it can cause problems. To ensure your expectations are met during the implementation process, there needs to be strong communication between your internal team and the vendor. By defining the required milestones and deliverables during the planning phase, meeting expectations during the implementation phase will be a smoother process.

2. Learning by doing

Companies cannot stop operations to familiarize their employees with new enterprise software while it is being implemented. As a result, operators, whether employees, customers or administrators, must adapt to the new software while still using the old. Learning a new system while business operations continue as usual means employees don't have as much time to learn the new one. That can lead to frustration - especially if the implementation schedule calls for a multi-month transition. In addition to conducting training and providing a variety of helpful materials, this frustration can be very difficult to overcome simply because operators are being asked to learn new things while keeping up with the demands of the business and, in some cases, having to work with the old software.

3. No sufficient training

Training should be at the forefront of any enterprise software transition. Unfortunately, that's not always the case when switching software: whether it's the new system's technical help team not providing the right training, or management not having enough time to fully train their employees, getting good training can be difficult for some companies. Training that doesn't require large blocks of time, such as a series of short, informative videos, is ideal, especially for employees who are working with both the old and new systems at the same time.

4. Lack of employees' willingness

When introducing new software, there may be resistance from employees who are satisfied with the existing system and do not want to learn new processes. It is therefore essential to fully prepare your team for the changes. Before implementation, take some time to show them the benefits of the new software. Make them understand why the new software is necessary for their daily work and how it will improve the efficiency and quality of their work. This way, they will embrace and learn the new software instead of rejecting it.

Getting a team used to a new software or system can present some challenges. That's why we at  took special care to make it so intuitive and user-friendly that everyone in your team can get started right away. Try it out right away!